Code of Conduct - Parents
• Should you wish to watch your child during their session; we must reiterate that you look through the window. Please do not open the gym doors.
• Please ensure that if you have other children with you that they do not climb or perform stunts in our reception area for their own safety.
• If food is eaten in the reception please put all rubbish in the bin.
• Please do not enter the gym during the session. If you need to get a message to your child ask the member of staff on the desk and they will ensure that your child is advised.
• All fees are to be paid by the 16th of each month at the very latest. £10.00 late fee will be applied to all outstanding fees after this date. Persistence in paying your fees late will result in your child’s membership being revoked and losing their place.
• If you know you will be late paying your fees one month please advise the member of staff on the desk.
• If you are experiencing financial difficulties in paying your fee’s please contact us on canterburygymnastics@outlook.com
• Please email canterburygymnastics@outlook.com or call us at 07817 720 894 if your child will be absent from class.
• Your gymnast will need to be ready for their session 5 minutes before their class starts having already been to the toilet and have a drink with them.
• Please allow plenty of time to gain entry through the door after being signed in by the reception staff, It is not enough that their coach see's them, It is a Safety Requirement that all gymnasts are signed in.
• Please ensure all shoes are removed prior to entering the gym.
• Photography is not permitted at any time.
• It is not acceptable to be abusive or rude to any member of staff at anytime. This will result in immediate cancellation of membership.
• Gymnasts must be collected on time. We are unable to let gymnasts leave the building without a suitable adult / parent collecting them. In order to safeguard our gymnasts we are required to contact the Local Authority if your child is either, collected regularly, or, more than 20 minutes late.  

Anti Bullying
It is our aim to provide all our members with a happy, safe and fulfilling experience when attending our gymnastic club. We hope to help all our gymnasts achieve their potential by raising their self esteem, giving positive feedback and ensuring all our sessions are structured and fun. We aim for all our participants to work as a team especially our squads and do not tolerate competitive individual behaviour as every gymnast’s learns at different paces and all participants have varying skills.

There are different sorts of bullying, but the three main types are:
• Physical hitting, kicking, taking or hiding belongings including money
• Verbal name calling, teasing, insulting, writing unkind notes
• Emotional being unfriendly, excluding, tormenting, spreading rumours, looks

Bullying is an anti social behaviour which will not be tolerated in our club; it undermines the confidence, self esteem and happiness of the victim and can lead to lack of concentration, depression and in some cases leaving the club.

Any concerns regarding bullying can be reported directly to our Welfare Officer or communicated to the coaches. Concerns will be dealt with immediately. We will listen to ‘both sides’ in private and record information to report to the parents of the children involved. We will involve the parents and children in deciding the outcome and any sanctions which may need to take place to ensure the bully changes their behaviour.

In cases where bullying continues after warnings and sanctions, the bully will be asked to leave our club.

Complaints and Grievances

Canterbury Gymnastics Club places the welfare and safety of its members as its highest priority.
The Club is bound by the British Gymnastics Procedures for complaints,disciplinary issues, membership suspensions and expulsions.
Copies of the British Gymnastics Complaints Procedure (and all other procedures) are available from British Gymnastics or from the Club.

What to do if you have a concern
If an incident or concern is immediate and you think a child is in immediate danger of abuse or at risk of significant harm or are in need of protection, then call the Police on 999 and/or your local Social Services.

If the matter is not immediate, please speak to the person on site responsible for welfare or contact a member of our Safeguarding and Compliance Team by calling 0345 129 7129 (Calls to an 0345 number are charged at a standard rate (calls from mobile phones may vary). Calls may be recorded for training and monitoring purposes).

In either circumstance, please also complete the Safeguarding Incident form. This form should be used to record the details of any concern they wish to report. A copy should be sent to the British Gymnastics Safeguarding and Compliance team at safeguarding@british-gymnastics.org.

We will then be able to provide an appropriate response and effect liaison with all relevant agencies and persons concerned. All efforts will be made to keep the information confidential. The information will only be shared with those that need to know in the best interests of the child, young person or vulnerable adult. The form should be completed for all types of concern, even where no immediate action may be necessary.

The British Gymnastics Pathway for Reporting Serious Complaints/Concerns is a flowchart intended to clarify the pathway for complaints relating to serious breaches of the British Gymnastics Standards of Conduct by members. NB: Whilst this pathway may concern matters which occur in British Gymnastics registered clubs; it does not apply to complaints about BG programmes (such as National Performance Squad Activity), events, services or decisions (“acts of British Gymnastics”).
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The Club has a designated Welfare Officer (Helen Brown 07865 897361) or email at : cgcwelfare@outlook.com